the warm up coming. >> thank you. we got a tip students at one elementary school endured the cold snap with no heat in their classrooms. >> reporter: officials confirmed the main -- confirmed the main building has been without heat since monday, a week ago. temperatures dropped as low as 40 degrees. the problem was a broken -- [no audio] >> i had to wear a jacket. it is cold. >> reporter: to you wear that in the classroom -- >> reporter: do you wear that in the classroom? >> yes. >> reporter: some parents just learning about the problem. monday last week the heat went

out in the main building on international boulevard. effect ising 250 -- effecting 250 students. >> these are unusual circumstances and we do the best we can. >> reporter: when the boiler broke down last week the district says it ordered a replacement part right away but it didn't arrive till this afternoon. >> reporter: this is fast? >> really fast. this came from pennsylvania. straight from the factory. >> reporter: we were there when the boiler was back up and running. >> you can't learn if you are cold. >> this is a priority, it is critical the buildings be warm and comfortable. >> reporter: we asked but we were not allowed inside to check them out for ourselves to see how cold it was. teachers were told to alert parents to make sure the kids

bundled up and some parents said they didn't get the message. eric rasmussen, ktvu channel 2 news. >> our team coverage continues with ktvu's ann rubin. she joins us live with how a program to feed those in need is making sure they get by in these temperatures. >> reporter: because meals on wheels volunteers go door to door they are in a unique position to notice when something is wrong. >> reporter: on cold days like this she is delivering more than just meals. >> meals on wheels. >> reporter: each door she is assessing the conditions inside. >> how are you doing? >> reporter: making sure residents are safe and warm. >> i have an extra blanket and heater. >> as long as i keep paying

them they haven't let me down yet. >> reporter: this comes with the territory according to the director. >> our drivers are trained to check on the seniors if they don't answer the door. >> reporter: if they notice a problem they contact family members, supervisors, then police, they even contacted pg&e when they noticed a man's power was turned off. >> the drivers are sometimes the only people they see. >> reporter: on this visit a unanswered door triggers a red flag. >> i will give them a phone call. i am leave a note on the door and let the director know. >> this is jessica with meals on wheel. >> reporter: this could mean all the difference for an at risk senior. they are not the only ones going door to door, coming up

at 6:00 p.m. how the united states postal service is helping out. ann rubin, ktvu channel 2 news. today we learned the names of the men who died. three rur homeless -- were home. a 52-year-old, a 56-year-old, and a 48-year-old and a 53-year- old. tomorrow will be the third straight winter spare the air day. another ban on burning tomorrow because of stagnant weather and pollution. it is illegal to use fire places or wood burning devices when an alert is in force unless it is your only heat. >> reporter: pg&e says the cold weather mean as record amount of natural gas is flowing in the pipelines. coming up, the safety concerns

in the after math of the san bruno fire. new information from merrill newman, detained by north korea. we know more about what he went through and how she doing now -- he is doing now. he is spending his days at a family home as he recovers from his forced stay in north korea. ktvu's robert handa talked with him and robert is live to tell us what merrill newman had to say. >> reporter: we are down the street near the beach where merrill newman is staying in santa cruz. i talked to him and on a day when he released information on what happened in north korea. now first of all he wanted to emphasize how happy he is to be back home with his family and in california. he let me take his picture of him as we talked to show people how healthy he looks and feels. he was cheerful and upbeat during our visit and said she doing very well and everything is good since he arrived back in the u.s. friday.

he released a statement today talking about what he went through after being detained. he helped train fourteen partsons but didn't the government would still consider that an issue. merrill newman said the words were not mine and were not delivered voluntarily and if he didn't cooperate he could be confined to jail for 15 years. some visiting family members said he could use some rest. >> he seems tired. you know, but that is to be expected. you know, it has bane long month, you know, probably emotionally taxing. seems okay. he will be fine. >> reporter: as merrill newman said earlier he plans to recover his strength and will share more details later, especially because he is realizing how much public interest there is in what happened to him.

-- to him. robert handa, ktvu channel 2 news. >> on www.ktvu.com you will find the statement written by merrill newman. we posted it under hot topics. emergency response will be the focus of a hearing in washington, d.c. on the asiana airlines crash. the accident resulted in three deaths. starting tomorrow investigators with the national transportation safety board plan to question experts and onces to the crash and its after market -- witnesses to the crash and its after math. the pilots will not testify. the ntsb questioned them after the crash. and ktvu's ken wayne will have live reports tomorrow and wednesday. plus follow him on twitter for updates throughout the hearing. a not guilty plea from a man accused of killing another plan telling a playstation 4. ronnie collins is accused of shooting ikenna uwakah sunday.

prosecutors say he killed the victim after meeting him and his girlfriend to buy the playstation 4. the defense attorney wants to see receipts for the game consult. a request that drew a strong reaction from the victim's supporters. >> why are they selling it in a car in the middle of the afternoon. i done investigation and it is not as the da is protraying it. >> we are looking for cooperation with the police and the justice system to make sure justice is served. >> the district attorney knows of no reason to believe the playstation 4 was obtained illegally. continuing coverage as the world mourns the death of nelson mandela. thousands gather outside nelson mandela's home to sing and dance as they celebrate his life. the public memorial service is

scheduled for tomorrow and they begun making security sweeps. after the memorial service his body will lay in state and on sunday he will be buried in the village he grew up. president obama will attend the memorial service. this is the video of the president obama boarding a force 1. george w. bush, his wife and former secretary of state hillary clinton are also traveling with the obama and jimmy carter and bill clinton will meet them. vice president joe biden signed the book of condolences. share memories of meeting nelson mandela after he became president. >> bringing blacks and whites together, we won't see this guy's like again. [ singing ] >> vice president joe biden

called nelson mandela the most remarkable man i have ever met. barbara lee is part of the delegation traveling to south africa for the memorial for nelson mandela. this is a pick of of lee meeting nelson mandela. lee is the only bay area member of congress traveling to south africa for the vent. >> issues, concerns. new at 5:30 p.m. why pg&e insists there is nothing to worry about. >> human remains discovered in a north bay park. the mystery that has a quiet neighborhood stunned. >> hit runs and highlight as growing problem in one bay area city.

breaking news, a roll over accident. the accident is just west of the golden gate bridge -- we have calls out to the chp, we will bring you more details as we get them. news chopper 2 show a number of emergency vehicles on the scene and it appears like one car right there may be upside down. i can't tell. but there is lot of activity and taking a look at the picture, that is a windy and narrow two lane road. it looks like the westbound lane, the road that takes you towards the pacific ocean is closed down by emergency vehicles. i can't tell if the other side of the road is open for traffic. you know it is narrow, windy. this is the road a lot of people take over the golden

gate bridge. again, a roll over accident forced the closure. we will bring you more information just as soon as we get it. a series of unsolved hit and run accidents in san francisco left one man dead and two seriously injured. ktvu's david stevenson looked into the crashes and talks to the police and family members searching for those responsible. >> reporter: she flew to san francisco to help find the hit- and-run driver who critically injured her son. >> he has brain trauma and a broken leg. >> reporter: he was struck tuesday night as he stepped off this curve. she is in search of surveillance video that might help catch the driver. >> there is a moral issue. if people think they could do

something and nothing happens, right? >> reporter: it was one of four hit and run accidents that followed no particular pattern. this marks the spot where a local artist was hit and killed early thursday by a dark four door sedan. a sachse tuesday morning -- a taxi tuesday morning struck and injured a bicyclist. police found the driver. police say the driver of a rental car hit a pedestrian. >> the suspect actually came out of the vehicle and moved the pedestrian out of the roadway and ran over the pedestrian's leg again. >> reporter: the hit and run cases highlight a wider problem on san francisco's increasingly crowded streets. >> we know three pedestrians are hit by car as day in san francisco and those stories go unreported. >> reporter: they are

distributing these flyers seeking help. the search for surveillance video hasn't turned up leads. david stevenson, ktvu channel 2 news. in the east bay a busy intersection is causing concern among parents. coming up, the push to address the issue before someone gets hurt. police say mia cummings was arrested last month on suspicion of molesting a 14- year-old male students. police say it appears the abuse began when the child was 12. mia cummings worked that school since 2005 and parents were notified last week. the sheriff's deputy who shot and killed a boy is scheduled to return to work tomorrow but he is not expected to return to patrol duties. he shot and killed andy lopez

october 22. he thought he was holding an assault rifle when he shot him. the sheriff's department said he will be put on desk duty till the district attorney decides to file charges against him. a surf died early today as his home burned down. this morning firefighters were called to the home. this is video of the remains of the home still smoldering there as you can see. sheriff's deputies say he was found several houses away from the burning home in his crashed car. investigators say it appears he was driving away from the burning house when he died. the firefighters say it appears he suffered a heart attack which may have been brought on by smoke inhalation. an investigation is underway. police moved on to clean

out an encampment. she was not aware the police were coming today. she said yesterday she got a key to a new apartment. while she excited about the apartment she says she will miss her community. >> we are just all close people here. it is really -- we are not trouble. we help each other out here. >> leaders are giving her more time to get her belongings out of the area. they plan to remove 60 people. lawyers say moving people out during the cold weather puts their lives at risk. our chief meteorologist bill martin tells us when we might get a break from the freezing temperatures. >> cold run. we will warm up but the story now are the winds, off shore winds. that is keeping things cool out

there. the off shore winds are pushing in more cool air that has been brought down by the troph. here are the temperatures. 40 antioch. 38 novato. not hard for over night lows to get down into the low 20s and upper teens in the coldest spots. we have a freeze warning for the bay area, excluding san francisco and it will continue cold again tonight. i don't think we will see one of these again tomorrow. clear and cold out there. you can see the visibilities. good visibility with the winds. cool, crisp. not bad air quality. we have a spare the air night. you can see a long ways. the over night low in san jose last night, 25 degrees.

that set the record. the old record 1972, tomorrow morning in san jose 28 degrees. lunchtime 50. and end up at 54 degrees. the freeze warning in effect for tonight 10:00 p.m. old hat now because we have been getting a lot of freeze warnings. this should be the last one as we warm. 22 in santa rosa tomorrow. 24 fairfield. teens, napa, valleys, it is cold. livermore 25. in your backyard, maybe north of livermore, you could get down to 23, 22 degrees. easily. broad barrage of what will happen. -- brought brush of what will happen. -- broad brush of what will happen.

not looking at 45, 46 degrees for a day high time. five-day forecast with your bay area weekend in view. gradual up tick in temperatures. lower tear numbers gradually come off the bottom. inland lows, 28? they warm up. christmas, they don't see rain, no, looks dry. that could change. alarming to see it this morning. >> thank you. well, snow plows have been clearing roads near lake tahoe and drivers had to break out the snow chains but at this point the roads are clear and ski resource, 3 feet of -- resorts, 3 feet of new snow. several resorts are opening for the first time. a mysteryane small north

bay town, human remains discovered in a park. >> the efforts to identify the remains and figure out what happened. >> julie haener is here now for what we are working on for 6:00 p.m. >> a bust -- a bus is blocked by protesters, why demonstrators say where the bus goes evictions follows. the two arrests made because of the security cameras and the bay area communities that may be installing them next. these stories and much more coming up new at 6:00 p.m. ...ing. yeah - that's where i got the ideas for my new- fajita ranch melt. seasoned chicken with a gooey blend of pepper jack cheese, roasted peppers and onions, on toasted sourdough for just $3.99. is that where you also got the idea for that clock bracelet you always wear?

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authorities are looking for a 55-year-old man who disappeared from a care facility. staffers say he was last seen outside the facility yesterday afternoon. he was sitting in a wheelchair drinking coffee. the empty wheelchair was found 30 minutes later. he has a mental disorder. investigators are trying to identify human remains found off a hiking trail. the full skeleton was discovered here at the ranch regional park. ktvu's alex savage tells us there is no sign of foul play but the investigation has just begun. >> reporter: search and rescue was mobilized this morning to fan out where hikers found a

set of human remains along with a shoe. they were discovered in a dry creek bed. >> search and rescue will look -- check the area for remains, other evidence, clothing and evidence of foul play. >> reporter: he told me there is no way to tell the person's age or gender or how they died but they are volving here, looking at missing person's cases from the area. >> we will assume the worse till we prove otherwise. >> reporter: they will excavate the skull and bones bones and they to identify the person using dental records or dna. >> crazy. one of those gut feelings. i know what that is. >> reporter: he made the discovery around 2:30 p.m. yesterday afternoon. he was walking off a hiking trail with his two kids when they spotted the skull. now this park is blocked off as

investigators gather evidence. hikers say it is unnerving. >> got to wait and see. let them do their job and -- it is sad. >> a surgent told me the remains were found in an isolated area off the trail. they could have been there months or years. it is hard to tell. figuring out what happened to this person will be a long complicated process. alex savage, ktvu channel 2 news. up next, continuing coverage on the cold that is gripping the bay area. >> this control room is allowing pg&e to pump out more natural gas than before. we put the question to them, can the pipelines handle all that gas? >> weather delays and cancellations at sfo, it is not our weather issues causing the problem and the new police chief of san jose one day before he gets the title. his priorities to make san jose safer. ♪

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where it is a cool 50 degrees. and at the bottom of your screen in oakland, 47 degrees. and there is another freeze warning for the bay area except san francisco. ktvu's chief meteorologist bill martin is monitoring the weather. you are here to tell us there is a change coming? >> yeah. the change is coming. i will tell you that in a few minutes. there is a change coming. you will like it. the thing to notice are the current temperatures. these are temperatures. in this napa area i got dew point temperatures, i got dew point temperatures in the teens. which means that typically the temperature can drop into the teens. over night lows tonight in napa -- tonight in napa, 19 degrees. we got the freeze warning in the bay area. you see it there. and then you have in the middle of the valley you have your hard freeze warning.

hard freeze warning is about the idea you have freezing temperatures for more than 4 or 5 hours. when i come back more about the specifics and the warm up you understand is coming. the timing on that as well. see you back here. >> follow bill and the ktvu weather team online for more on the cold spell, on facebook and twitter. many homes rely on natural gas for heating and the chill send demands sky rocketing. we found this is a high today. ktvu's tom vacar looks at the numbers. >> reporter: the folks at pg&e control center say our cold spell chilled everything way down and today warming it up set a record. >> peak demand on the pg&e system, reaching 4.9 cubic feet. on thanksgiving, 2.4. >> the amount of gas going out

is double what usually goes out and more than the last time the record was set 15 years ago. san bruno city manager wonders if the pipelines can handle all the high pressure gas. >> till the records and the system has been verified and tested we won't rest. >> everything foot of our pipeline has been verified. >> the situation in san carlos demonstrates there remains issues of concern about what pg&e has in its records and in the ground. >> right now we have seen 75% of the supply that is meeting the demand today coming out of storage. >> reporter: that is good news for customers because pg&e bought that gas at low prices in the summer and stored it. the price you are paying for it is cheaper than if pg&e bought

it on the spot market today. >> today it is 50% or 75% higher than that. >> reporter: a new record could be set tomorrow. tom vacar, ktvu channel 2 news. the cold weather prompted a warning on bay area roads. signs on highway 24 warn of black ice. black ice is a thin coating of ice on the roadways. the chp reminds drivers if you hit gas, ease off the gas and do not slam on the breaks. >> go to www.ktvu.com for more on the cold spell, including a forecast in the area where you live, look for the weather link. new at 5:00 p.m. two mothers are leading a battle against a public works department in contra costa county. they say all they want is a

stop sign in their neighborhood. the moms say that intersection is dangerous and it is only a matter of time before someone gets hurt there. ktvu's paul chambers joins us live from the intersection and you heard from the county about this today? >> reporter: crews came out and installed counters to the roadway. this is where it is happening. right now all that is out here is a crosswalk. it is hard to see people, especially add night, that is why -- at night, that is why they are worried. >> what is it going to take? going to take someone getting injured or dying? >> reporter: they have 8 children under the age of 10. they say for years they asked the county to take care of the

traffic issues here. officials told me they have been surveying the area for years. they repainted the stripes and had speed alert signs and added the school signs that was at her request. today the county took it up a notch by installing three magnetic can you tellers that will determine the vehicles and the speed. this is just one action before a stop sign could be added. they have to go through a warrant procedure before a decision can be made. >> i wish we didn't have to depend on collision data to convince the county we need this. i think the collision will come, it is just a matter of time. >> reporter: the county will monitor the area for 48 hours and will conduct other procedures before a decision is made. it still has to get approval so a decision is still months in

the making. paul chambers, ktvu channel 2 news. only on 2 a ktvu poll shows a majority of californians are in favor of legalizing marijuana. 55% said they favor legalization. 31% want strict enforcement of existing laws. it is the first time in 44 years that a majority of californians backed legalization. the appeals court in san francisco heard arguments challenging california's dna collection requirement. the panel is reconsidering a lower court decision upholding the law. law requires police to collect dna from all felony suspects regardless of whether they are charged of a crime. the aclu alleges it is an invasion of privacy, the state says it helps solve cold cases.

to washington where negotiators are trying to come up with a budget deal before the holidays. they need to come to an agreement. >> it will replace if not all or a substantial portion for the next year or two. >> we keep the sequester which has been a victory for taxpayers. >> it is likely any deal would be a short term agreement. where a wild pre-winter storm is bearing down on residents and the effects it is having in the bay area. >> and the big honor putting tony larussa on the history books. >> and the nsa relying on gamers. why a report says video games

like these might serve as a cover.

the nsa reached into the world of video games. more documents leagued by edward snowden show they were monitoring gamers. the concern is games can serve

as a cover for terrorists to share information. move money or plot attacks. it is unclear if the programs continue. the biggest names are banning together to demand tighter controls on how the government collects personal data. they are heading the reform government surveillance. they sent a letter to president obama saying the nsa has gone too far. a growing number of corporations and businesses are offering benefits to same-sex couples. they found 2/3 of the companies offer spousal benefits to same- sex couples. walmart, hormelfoods and wendy's plan to start offering benefits next year.

61% also have policies prohibiting discrimination against lesbian, gay, bisexual and transgender. winter storm on the east coast causing problems here at home. the mess travelers are finding themselves in. >> the search continues in idaho for a missing pilot from the south bay. >> how cold it is outside right now, when i come back, how cold it will be tomorrow morning at your house. 0!ockñ?çóxo?ñ=çñññçvxqx?ñññ?óioy

two teen boys are accuse of using a replugugun to -- replica gun to carjack a woman to go joyriding. it happened yesterday afternoon. police say the suv was spotted minutes later and officers were able to catch 2 of the 3 suspects. they may be responsible for other robberies in the downtown area. the clean up is underway in dallas after a weekend of icy winter like weather. thousands remain without electricity but they hope to have it restored by tomorrow. warmer weather should move in over night still the headaches move east last night and into today. east coast airports had delays and cancellations. the wrap up on the weather

problems from the mid-west, south to texas and east to new york. >> reporter: drivers stranded. some resort to pushing their vehicles, trying to free themselves from icy situations. >> roads are in terrible shape. >> reporter: 7 people died in storm related incidents in texas, arkansas and new mexico since thursday. most were involved in car accidents. in new york a pile up late sunday night. 20 cars. 40 people hurt. luckily none of the injuries were serious. in milwaukee, wisconsin, dozens of weather related crashes sunday. this involved six cars and shut down a highway for hours. >> parking lot. >> reporter: thousands of flights across the country canceled. in dallas some passengers have been stuck for days. >> this is day four, dallas.

>> reporter: people aren't the only one effected. this deer had to be rescued after falling into a river. forecasters say from spring training new york -- from virginia to new york could see a quarter inch of ice. ktvu channel 2 news. nasty weather in texas and the east coast caused delays and cancellations here in the bay area. he had to brave the frosty weather to get here for the game yesterday at candlestick park. >> i have never seen that much ice and sleet in my life. i have lived in north dakota, i am used to winter but i have never seen that much. san jose had six flights canceled this morning.

bracing for winter like storms. we may get a break, our chief meteorologist bill martin will gib us a look at -- give us a look at the forecast. >> we will stay dry for a while. the cold weather will warm up and that means temperatures -- these were the numbers from today. temperatures for tomorrow will be cooler -- or warmwer than these. those turn into -- warmer than these. those turn into 50s. it will be cold again tonight. napa valley, dew points, temperatures, dew point  temperatures, farmers use it to determine how cold it will get, when you hit the dew point temperature, it is as cold as it could get. dew points around napa, 18, 17 degrees. 19, 20 degrees over night. spare the air night tonight. you knew that. you got the air trapped and

that is why they don't want you to burn. we may see a few more spare the air night because this whole week we have a similar pattern. a lot of -- stable air in the environment. no rain. freezing again tonight. over night lows 24 fairfield. 28 antioch. 3232 hayward. san francisco 37 degrees. that is a big deal. because those places don't get that cold. tuesday morning, another cold one. freeze warning in effect. to the afternoon, the high settles in and begins the warming. begins the warming. slow, though. more low 50s. next day, low and mid-50s. we are not getting any rain. now we are into wednesday, right? now we are in to thursday -- or

wednesday afternoon. now we are into thursday. this is going to miss us. right now we are high and dry. the five-day forecast is going to show dry conditions. 53 fremont. 54 san jose. 55 santa cruz. the five-day forecast, like this, sunshine. no rain to talk about. thursday goes by us. and we gradually warm up. into sunday low 60s. bottom numbers representing the coldest. tomorrow morning cold. next morning not quite as freezing. next morning -- [ laughter ] >> it has been a cold month. this is not the norm. >> we have been spoiled. [ laughter ] >> thank you. tony larussa is one of three retired major league baseball managers elected to the baseball hall of fame.

the announcement was made this morning. tony larussa won one world series with the a's, and a 2006 and 2011 st. louis cardinals. joe torre and bobby cox were also elected. the three will be inducted on july 27. san jose state musing professor has an appointment because his group had been nominated for a grammy award. up next, it is official, a new police chief for the bay area's biggest city. >> i take great pride. i don't take that lightly. >> we sit down with the interim chief. >> julie haener is here now for

what we are working on for 6:00 p.m. >> it picks up goggal employees -- google employees but protesters say it samens to the -- is a mens to the community. >> a record of every vehicle that drives by, the tool to crack down on car thefts. >> these stories and much more coming up new at 6:00 p.m.

family and friends of a missing san jose pilot are hoping for a miracle as they work with search and rescue volunteers in the idaho wilderness. they disappeared in a small plane december 1. there is hope they stumbled on shelter but the weather has been harsh and searchers are worried about more snow from a big storm that is expected later this week. it will be official tomorrow, san jose will have its permanent police chief but today we got a chance to sit down with him and ask tough questions. robert handa spent time with him to talk about what he thinks is the most important issues facing the force and the city. >> reporter: he has been the interim police chief for a year. tomorrow morning the city managers will recommend he be the permanent chief and he will take the job. >> reporter: you don't look like you are packing up and

leaving. >> although my stuff is still packed. >> reporter: it is no wonder he got the job after a nationwide search turned up several candidates all rejected by community representatives. >> reporter: did you picture yourself becoming the chief? >> no, i did not. i take great pride in it and it is a privilege. there have been a few ups and downs. and there is some things i could have done better as a leader. >> reporter: he is trying to be realistic and hopes he can help with morale and recruiting because he is not an outsider. >> i am a native of the community. of the city. and i have grown up in this department and city. i have been here for 28 years. >> reporter: he wants to improve the relationship between the city and police union. he is glad a labor contract might be approved at the same time he is named chief. >> hopefully we get resolution on the wages which will be

great for us. >> reporter: he knows next year could be just as unpredictable as this year but he says he already promised the city manager he will stay on no mart what till january 2015. robert handa, ktvu channel 2 news. a blow for the los angeles county sheriff's department as 18 current and former deputies are indicted on suspicion of abuse or misconduct. >> in one case a man who came to visit his brother suffered a broken arm and dislocated shoulder after he was assaulted by deputies. the victim is now permanently disabled. >> charges range from conspiracy and obstruction of justice to improperly arresting and searching visitors to the jails and preparing false reports. now at 6:00 p.m. the freezing temperatures

continue tonight but relief from the icy cold is on the way. >> cameras are cropping up all over this neighborhood. >> the key piece of evidence the cameras catch and why not everyone thinks it is worth it. >> a clash with commuters. the crisis arrives when the commuter buses showed up in town. >> complete bay area news coverage starts right now, this is ktvu channel 2 news at 6:00 p.m. the bay area bracing for -- area is bracing for another cold night. i am ken pritchett. >> i am julie haener. frank somerville is off tonight. there is a push to keep people save from the temperatures. especially in the south bay where there have been four fatalities from harp thermia. three were home -- hyperthermia. three were homeless. the first died on thanksgiving, the others on december 4 and 5.

and we have live team coverage. ktvu's chief meteorologist bill martin is tracking another freeze warning tonight but first ann rubin shows us what is being done to keep people safe. >> reporter: during a cold snap people who deliver food or mail find themselves taking on another role, checking on the welfare of the people they see each day. >> reporter: she knows her routes but she is also the first oo notice something wrong. -- to notice something is wrong. when the temperatures drop the wellness checks become more important. >> they are the eyes and ears of the neighborhoods. >> reporter: they are not the only ones going door to door. volunteers with meals on wheels do more